Ms. Lo Soup Limited ("Ms. Lo Soup", "we" or "us") takes your privacy seriously. This Privacy Policy and Statement ("Privacy Statement") explains how Ms. Lo Soup collects and uses personal data.

Please read this Privacy Statement carefully. By using http://mslosoup.com (the "Website"), you signify your acceptance of the terms of this Privacy Statement. If you do not wish to be bound by the following terms, please do not use this Website. By completing any form on this Website and clicking the "Submit"/"Confirm" button, you signify that you have carefully read and understood this Privacy Statement and consent to the information collection and usage practices described in this Privacy Statement. Mrs. Lo's Soup reserves the right to update and change the content of this Website at any time and may unilaterally amend this Privacy Statement without prior notice. You should check this Privacy Statement regularly for changes, as your continued use of this Website constitutes your acceptance of any changes (unless we are required to obtain your prior consent under applicable law). The terms "you," "member," and "user" refer to all individuals and/or entities who access this Website for any reason or purpose.

1. Statement and Purpose of Data Collection
When you use the services offered on this website, you may be required to provide Ms. Lo Soup with your or third-party information, including but not limited to name, gender, age group, mobile phone number, contact information, and email address (collectively, "Information"). You agree that such information is provided to Ms. Lo Soup on a voluntary basis. If personal information of a third party is involved, you have lawfully obtained and obtained the consent of the third party to provide it to Ms. Lo Soup, and the third party has agreed to this Privacy Statement. You agree and understand that any and all information provided to Ms. Lo Soup will be collected and used for the following purposes:
(a) identity verification and record keeping;
(b) Display your information when you use this website and other related channels to process your information:
(d) communicating with you and sending you information regarding your purchases, participation in promotional programs, and exclusive promotional offers;
(c) analysing your or a third party’s information and comparing it with other persons’ information to formulate Ms. Lo Soup products or services and marketing plans;
(e) communicating with you and sending you information about promotional offers and services from Ms. Lo Soup, its affiliates and partners engaging in joint marketing;
(f) Processing your account application and managing your account information, including saving e-vouchers and communication contact information;
(g) compiling aggregate statistics about use of the Website;
(h) processing your service requests;
(i) handling the collection of payments, processing any payment instructions and direct debiting of fees;
(j) conducting internal controls, including calculating amounts due or owing to you, making payments to or collecting amounts from you, and collecting any fees or enforcing any guarantees granted or received by you;
(k) facilitate daily operations of your account; and
(l) carrying out your instructions, processing your applications, responding to enquiries from you or on your behalf, and providing you with efficient and effective services;
(m) providing you with our online shopping and pre-order services;
(n) Record your consumption and transaction records through this website.

2. Personal Data (Privacy) Ordinance
Ms. Lo Soup's policies and practices regarding the collection, use, storage, disclosure, transfer, protection and access of personal data comply with the relevant laws of Hong Kong, including the Personal Data (Privacy) Ordinance.

3. Retention, Storage and Disclosure of Personal Data
You acknowledge, agree and authorize us to retain and store the information you provide in one or more databases of Ms. Lo Soup in or outside Hong Kong, and to provide, disclose, make accessible and transmit such information to:
(a) employees of Ms. Lo Soup and its affiliated companies who are authorised to process the relevant data for the purposes set out above;
(b) contractors or agents engaged by Ms. Lo Soup to provide administrative, telecommunications, computer, billing, insurance, professional or other services to Ms. Lo Soup for the purposes for which the information was collected or for related purposes;
(c) any person to whom Ms. Lo Soup must make disclosure under applicable laws, administrative systems or regulations; or
(d) any person who reasonably requires Ms. Lo Soup to disclose the information so that Ms. Lo Soup can carry out the purposes set out in this Privacy Statement.
You agree that Ms. Lo Soup may disclose your personal data as reasonably necessary to achieve the following purposes:
(i) comply with relevant laws;
(ii) enforce or implement the terms of any user agreement regarding the use of this website or the services provided by Ms. Lo Soup;
(iii) protect the rights, property or interests of Ms. Lo Soup, its affiliates, employees, agents, customers and users; or
(iv) comply with this Privacy Statement.
Ms. Lo Soup hereby declares that it has never and will not sell your information. Ms. Lo Soup will not provide, disclose, make your information accessible or transmit it to any third party other than those mentioned above.

Ms. Lo Soup will retain the personal data you provide through this website. If your membership is terminated, your personal data will only be retained and processed in accordance with the relevant laws of Hong Kong.

4. Security of Personal Data
Ms. Lo Soup utilizes various security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. Due to the nature of the Internet, Ms. Lo Soup cannot guarantee 100% data transmission reliability. However, Ms. Lo Soup will take all practicable steps to ensure that any information collected by Ms. Lo Soup through this website is protected from third-party interference. However, you should be aware that Ms. Lo Soup advertisers or other websites linked to this website may be collecting your personal information. You should carefully read the privacy policies of these websites before providing your information to third parties. Ms. Lo Soup is not affiliated with, and Ms. Lo Soup assumes no responsibility for, any information you provide to third parties. However, if Ms. Lo Soup receives such information from third parties, it will maintain its usual strict security and confidentiality standards.

5. Access, correct and delete personal information or opt out of receiving Ms. Lo Soup information
You understand that under the Personal Data (Privacy) Ordinance, you have the right to access your personal data held by Ms. Lo Soup and to request correction or deletion of your data. If you wish to access, correct or delete your personal data, please email us at cs@mslosoup.com
If you do not wish to receive direct marketing information in the future, you may email us at cs@mslosoup.com

6. Information Packages and Third-Party Applications
Ms. Lo Soup reserves the right to use cookies on this website. Cookies are small text files that a web server stores on a user's computer based on the permissions set by the user's browser software. Cookies themselves are not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, they serve as an identifier used by the website placed on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently tailor, monitor, or manage website usage based on information stored by the host server. Therefore, a cookie only identifies the user's computer to the website, which may associate other information, including personally identifiable information, with the cookie. Similarly, Ms. Lo Soup reserves the right to use third-party applications on this website. The purpose of using third-party applications on this website is to automate login and profile registration functions, to connect you to online ordering information when you use the website to make purchases (if any), to tailor the website to your preferences or interests, or to personalize promotions or marketing. In addition, the use of third-party applications may enable Ms. Lo Soup to track usage of the Website to determine which content is useful or popular, thereby enabling Ms. Lo Soup to effectively refine and improve the Website. You can adjust your web browser to warn you about the use of cookies or to refuse cookies altogether. However, please note that if you choose not to accept cookies, the Website may not function properly or allow you to access it.

7. Use of Website Icons
Ms. Lo Soup may use favicons on this website and other websites and may allow third parties to place favicons on this website to monitor advertising effectiveness or for other lawful purposes. A favicon, also known as a "web bug," is a small image placed on a web page, in a website document, or in an email that allows the website owner or a third party to monitor who is visiting a website. Favicons are generally invisible to users because they are typically very small (1x1 pixel) and the same color as the background of the web page, document, or email. Favicons are marked as HTML IMG on a web page; users can click the "View Document" option on a web page to see if a web page is using favicons. Favicons can also be linked to personal information. For example, advertising networks use favicons to add information about a person's visited websites to their profile and use this information to determine which banner ads to display. Another use for favicons is to provide a unique count of how many people have visited a specific website.

8. Links to Third-Party Websites or Applications
Please note that Ms. Lo Soup may provide links to third-party websites or applications as a service to users or as a statement regarding the use of third-party applications. However, Ms. Lo Soup is not responsible for the content or information practices of such websites or applications. Ms. Lo Soup recommends that you carefully read and understand the privacy practices of any third-party website or application before providing any information to it.

9. Children
This website does not intend or plan to collect personal information from minors under the age of 18. To respect the privacy rights of minors, minors under the age of 18 should not provide any personal information on this website. Ms. Lo Soup requires that children be supervised by their parents when using the Internet.

© Ms. Lo Soup Co., Ltd. December 2021